Undesirable Feature Interactions
FSingle-Customer
Interactions
–Example: Call-Forwarding v. Call-Waiting
–Solution: Provide
Capability to Identify Preferences for Different Contexts
–Result: Interaction => Coordination
FMulti-Customer
Interactions
–Example: Caller-ID
v. Call-Blocking
–Solution: Provide Capability to Negotiate Acceptable Compromises
–Result: Impasse
=> Negotiation