Symbolic Abstract Reasoning
FSymbolic
Analysis of the Spreadsheet Form of the Service Context Profile
–Independent
of their Implementations
–Five Service Contexts Share the Common Time Period:
‘Office’
–Two
Involve the Customer State: ‘Lunch’
–Three
Involve the System State: ‘Busy’
One Each Are Particular to the ‘Boss’ & the ‘Secretary’
The
Other Defaults to ‘ANY’ [*] Customer State & Calling Party