Declarative Customer Service Context
FSymbolic
Interpretation of Meaning
–Independent of the Implementations of these Symbolic
Entities
‘DURING WorkHours’ Is Independent of the Implementation of
the Customer’s Daytimer
–Customer’s
Desires Are Preserved
BUT No Longer Hardcoded [Bound] to a Particular Implementation
or Technology
–The
Network Intelligently Understands
& Processes the Customer’s Desires