Customer-Centered Information Synergism
FCustomer PIM -- Personal
Information Manager
–Customer Context Profile —
Contains Customer-Defined Information
Identifies -- Who, When, Where,
Why
–Customer Content Profile —
[Futuristic]
Content Attributes -- FAX, Movie,
E-Mail
–Service Context Profile —
Associates this Information with Subscribed Services
What to Do — Whenever, Whoever,
Whatever