Consistency Across All Interfaces
FPseudo-Natural
Language
–Interface-Neutral
Interaction Model
Provides Framework for Customer Expression
–User-Specific
Grammar & Vocabulary
Subscribed Service Capabilities Define Domain of Permissible
Statement Types
–Mappable
to Each User Interface
Consistent
Navigation Rules Across DTMF, IVR’s, PC Menu’s, etc.
–Encapsulatable
in other Applications