Customer-Centered = Problem-Centered
FCustomer’s
Service Problems
–Specification of Service Context and Behavior Should Remain Consistent
–Customer’s
Problem Statement Should Be Invariant to Service Designer’s
Solutions
FService
Designer’s Solutions
–AIN Call-Models. etc. Will Evolve, and Implementations
Will Be Modified
FMappings
of Problems to Solutions
–Re-Interpreted,
Re-Evaluated, Updated